Solid Essential Trial Troubleshooting Tips

Sometimes bad things happen to good trials.  Please follow these troubleshooting tips if you're having trouble.  You can also contact us here to let us know you'd like our help.  We'll get back to you shortly.

Set Internet Explorer as your default browser.

Your PC running Windows comes with Internet Explorer already installed. Here's how to make Internet Explorer your default browser:
  1. Open Internet Explorer, select the Tools button, and then choose Internet options.
  2. Select the Programs tab, and then choose Make default.
  3. Select OK, and then close Internet Explorer.

Make sure User Account Control (UAC) is turned off.  

  1. To open UAC, point to the upper-right corner of the screen, move the mouse pointer down, and then click Search. 
  2. Enter uac in the search box, and then click Change User Account Control settings.
  3. Set to OFF. 

Provide a valid email address.

In order to receive your unique authorization codes, you’ll need to provide a valid email address that you have access to.
 

Didn’t receive the email with your authorization codes?  Check your spam filter.

Some email providers may block this email.  Check your spam filter to see if your email was blocked.
 

Install failed. Cancel, Reboot, Reinstall.

During installation, a pre-check for Windows is performed which occasionally causes the installation to fail.  Please cancel install, reboot your PC and the begin reinstallation.
 

Installation Wizard

Step #1

After downloading the SE_Setup_xxx.exe file to your Computer double click on it.

Step #2

The installation will begin.

Step #3

Click Next to continue the Setup of Solid Essential.

Step #4

If you agree with the End-User License Agreement click Yes to continue the Setup of Solid Essential.

Step #5

Choose the location on your computer to install Solid Essential. It is recommended to use the default location to ease any Technical Support you may need in the future. Click Next to continue.

Step #6

Choose the default Unit Of Measure for Solid Essential. This can be changed at any time from within Solid Essential. Click Next to continue.

Step #7

The installation of Solid Essential on your computer will begin. Do not interrupt this process.

Step #8

The following screen will appear when the setup of Solid Essential is complete. Click Finish.